Customer Service Superstar Jobs Vacancy in Flower Chimp Mont Kiara
Flower Chimp Mont Kiara urgently required following position for Customer Service Superstar. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Customer Service Superstar Jobs Vacancy in Flower Chimp Mont Kiara Jobs Details:
Identify and assess customers’ needs to achieve overal customer satisfaction with our services.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Managing high volume amounts of incoming calls, messages and emails from customers.
Identifying and assessing customers’ needs and wants to achieve satisfaction of our customers.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customers
You’re self-motivated, self-starting, self-assured……self!
A high sense of urgency and multitasking skills
Strong handling skills and active listening
Familiarity with CRM systems and practices is a plus!
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Being empathetic and reasonable in high stress situations
Must be fluent written / speaking in English and Malay while knowing Chinese is a plus!
No need to follow a script...just build a personal emotional connection with each customer!