16 Apr

Analyst Customer Services Jobs Vacancy in Dell Bayan Lepas

Position
Analyst Customer Services
Company
Dell
Location
Bayan Lepas M07
Opening
16 Apr, 2018 30+ days ago

Dell Bayan Lepas urgently required following position for Analyst Customer Services. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Analyst Customer Services Jobs Vacancy in Dell Bayan Lepas Jobs Details:

  • Supporting ANZ Enterprise and Top Commercial Sales Representative in order support queries such as Order Status, Missing Wrong Damage or Return, Document and Information Requests.
  • Managing customer escalations on the highest priority and work with Account / sales manager for resolution.
  • Engage with other departments - e.g.: Sales, Logistics, Order Processing team, Technical Support etc. on issue resolution.
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
  • To verify and investigate into customer's complaints and drive for resolution within specified time frames
  • Fully responsible for Customer Satisfaction and feedback for improvement
  • Supporting SA Enterprise and Top Commercial Sales Representative in order support queries such as Order Status, Missing Wrong Damage or Return, Document and Information Requests.
  • Managing customer escalations on the highest priority and work with Account / sales manager for resolution.
  • Engage with other departments - e.g.: Sales, Logistics, Order Processing team, Technical Support etc. on issue resolution.
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
  • To verify and investigate into customer's complaints and drive for resolution within specified time frames
  • Fully responsible for Customer Satisfaction and feedback for improvement
  • Supporting in ANZ working hours is required

Essential Requirements:


  • Typically requires 2+ years of related experience.
  • Strong telephone etiquette skills.
  • Strong knowledge of products, customer service, policies and procedures.
  • Ability to analyze information and draw accurate conclusions.
  • Good customer focused.
  • Ability to manage in a matrix environment.
  • Mentoring/coaching skills; motivates others.
  • Exhibits confident behavior.
  • Ability to lead, motivate and direct a workgroup.
  • Good communication skills.


Jobs Vacancy Related to Analyst Customer Services:

17May

Junior Analyst Billing Jobs Vacancy in Bat Aspac Service Centre Sdn Bhd . Bat Aspac Service Centre Sdn Bhd opening great career opportunity and jobs vacancy for Junior Analyst Billing position. This jobs vacancy will be open for new jobs applicant starting for 17 May, 2018. Ability to coordinate with other internal departments to deliver seamless service to customers. Employing company BAT Aspac Service Centre Sdn Bhd.... ... Continue reading -->


20Apr

Junior Analyst Invoice Processing Jobs Vacancy in Bat Aspac Service Centre Sdn Bhd . Bat Aspac Service Centre Sdn Bhd opening great career opportunity and jobs vacancy for Junior Analyst Invoice Processing position. This jobs vacancy will be open for new jobs applicant starting for 20 Apr, 2018. Customer Relationship Management. § Meeting service levels. Ability to interact courteously with customers and ensure interactions are of a high quality of... ... Continue reading -->


20Apr

Junior Analyst Jobs Vacancy in Bat Aspac Service Centre Sdn Bhd . Bat Aspac Service Centre Sdn Bhd opening great career opportunity and jobs vacancy for Junior Analyst position. This jobs vacancy will be open for new jobs applicant starting for 20 Apr, 2018. Customer Relationship Management. Ability to interact courteously with customers and ensure interactions are of a high quality of service.... ... Continue reading -->


04May

Merchant Research Analyst Backend Cantonese Jobs Vacancy in American Express Kuala Lumpur. American Express Kuala Lumpur opening great career opportunity and jobs vacancy for Merchant Research Analyst Backend Cantonese position. This jobs vacancy will be open for new jobs applicant starting for 04 May, 2018. Good Customer Service Skills. A customer centric, can-do attitude for your customers. Degree holder with 1-3 years working experience in Customer Service, Sales... ... Continue reading -->


14Apr

Data Analyst Jobs Vacancy in Opentext Kuala Lumpur. Opentext Kuala Lumpur opening great career opportunity and jobs vacancy for Data Analyst position. This jobs vacancy will be open for new jobs applicant starting for 14 Apr, 2018. OpenText is currently seeking a Data Analyst for its Analytics practice. Minimum 5 years’ experience working within data science in retail, customer and... ... Continue reading -->